In 2013, the Maryland Health Benefit Exchange launched the Connector Program in Maryland, in accordance with the Affordable Care Act and Maryland law, to provide consumers with in-person health coverage education, eligibility and enrollment assistance. Consumer assistance organizations in eight regions are staffed by trained navigators who provide free, in-person assistance to help consumers learn about, apply for and enroll in health coverage, including Medicaid and subsidized and non-subsidized qualified health plans.
Currently, the consumer assistance organization network includes 150 certified Navigators. During the 2015 calendar year, Navigators assisted more than 110,000 individuals with a new enrollment or a renewal. Approximately 55% of individuals enrolled by Navigators were eligible for Medicaid and 45% were eligible for QHPs, with the vast majority of the latter also eligible for tax credits and/or cost sharing reductions. The prime consumer assistance organizations and their network partners have been a key component of the MHBE’s customer service team.
Download Connector Entity Contact Sheet as PDF.
Central Region: Anne Arundel, Baltimore City, Baltimore
Far Western Region: Washington, Allegany, Garrett
Lower Eastern Shore Region: Somerset, Wicomico, Worcester
Mid-Western Region: Howard, Carroll, Frederick
Prince George’s County
Southern Region: Calvert, Charles, St. Mary’s
Upper Eastern Shore Region: Caroline, Cecil, Dorchester, Harford, Kent, Queen Anne’s, Talbot