Leadership

The Maryland Health Benefit Exchange has a 10-person leadership team who collaborates to fulfill the agency’s mission. Members are appointed by the executive director and represent each department of the agency.

The Maryland Health Benefit Exchange has a 10-person leadership team who collaborates to fulfill the agency’s mission. Members are appointed by the executive director and represent each department of the agency.

LEADERSHIP

The Maryland Health Benefit Exchange has a 9-person leadership team who collaborates to fulfill the agency’s mission. Members are appointed by the executive director and represent each department of the agency.

LEADERSHIP

The Maryland Health Benefit Exchange has a 9-person leadership team who collaborates to fulfill the agency’s mission. Members are appointed by the executive director and represent each department of the agency.

Leadership Team

Michele Eberle

Executive Director

Michele Eberle is the executive director of the Maryland Health Benefit Exchange. Michele is responsible for strategic direction, leadership, and oversight of all functions of the agency. Under her leadership, MHBE established the largest state reinsurance program in the nation, resulting in three years of double-digit premium reductions. She has more than 25 years of senior level experience in health care, including her prior post as executive director of the Maryland Health Insurance Program. michele.eberle@maryland.gov

Andrew Ratner

Chief of Staff

Andrew Ratner is chief of staff for the Maryland Health Benefit Exchange, focused on strategic planning and communications. He was previously director of marketing for MHBE. Prior to that, he was a journalist for 30 years, most of that time at The Sun in Baltimore as an editor and writer covering government, telecommunications and technology. He also has had communications management roles in business and urban planning.

 

aratner@maryland.gov

Tony Armiger

Chief Financial Officer

Tony Armiger is the chief financial officer for the Maryland Health Benefit Exchange. Tony

is responsible for the planning, implementation and management of all finance activities for MHBE. Previously, Tony was chief financial officer for the Maryland Health Insurance Program.

 

tony.armiger@maryland.gov

Johanna Fabian-Marks

Director of Policy & Plan Management

Johanna Fabian-Marks is the director of policy and plan management for the Maryland Health Benefit Exchange. She brings extensive health policy experience to her role, including as chief of staff at the Pennsylvania Department of Human Services, director of health and life insurance rates and forms at the Pennsylvania Insurance Department, and in a number of roles working on the rollout of the Affordable Care Act at the Centers for Medicare and Medicaid Services.

 

johanna.fabian-marks@maryland.gov

Heather Forsyth

Director, Consumer Assistance, Eligibility & Business Integration

Heather is the Director of Consumer Assistance. She oversees Call Center Operations, Producer Operations, the Application Counselor Program, and the Navigator program. Heather works closely with MHBE’s IT team to coordinate eligibility policy with application requirements and design. Prior to her work with the Exchange, Heather served as the Executive Director of a clean water advocacy group and worked as both a Legal Aid lawyer and Public Defender in urban and rural jurisdictions of Maryland.

 

heather.forsyth@maryland.gov

Venkat Koshanam

Chief Information Officer

Venkat Koshanam oversees all Information Technology functions of MHBE. Venkat is instrumental in establishing, developing, and leading an agile IT organization that rapidly implements cost-efficient technology solutions, enhances consumer engagement through cutting-edge technology and promotes automation powered systems operations. Venkat has over 25 years of diverse experience as a senior executive, program manager, technologist, and an entrepreneur, with passion for bringing transformational changes to state government through technology.

 

venkat.koshanam@maryland.gov

Caterina Pañgilinan

Chief Compliance Officer

Caterina Pañgilinan, Chief Compliance Officer/Chief Privacy Officer, has over 25 years of experience in administration and management of not-for-profit and public organizations in health and behavioral health fields. Since early 2014, Ms. Pañgilinan has incorporated her experience in accreditation, risk management, employee engagement, quality and process improvement into building an effective compliance and privacy program for the Exchange.

caterina.pangilinan@maryland.gov

Betsy Plunkett

Director, Marketing & Web Strategies

 Betsy Plunkett joined the initial team at Maryland Health Benefit Exchange in March 2013, and participated in building the agency’s structure and preparing for the first open enrollment. Her background in newspapers, hospitals, and ad agencies specializing in health care led her to the Maryland Insurance Administration, where she began state service. In her current role as director, marketing & web strategies, Betsy integrates the agency’s websites with marketing initiatives to further our mission.

 

betsy.plunkett@maryland.gov

JasCiel Stamp

Director, Human Resources & Organizational Effectiveness

JasCiel Stamp is the director of human resources and organizational effectiveness. JasCiel is responsible for establishing, overseeing, and executing workforce management plans. Dedicated to the agency’s Five Pillars – Organizational Strength, Accountability, Customer Service, Agency Engagement, & Telling Our Story – she is focused on promoting a culture of respect, ethics, fairness, inclusion, and innovation. Prior to arriving to MHBE in 2019, JasCiel built her career as an HR liaison for federal contractors.

 

jasciel.stamp@maryland.gov