Guide to Constituent Services

navigator contact guideMarylanders may need help with their health insurance before or after enrolling through Maryland Health Connection.

Keep this guide handy or download and print (PDF) so you can easily look up where to direct consumers’ concerns.

If a constituent wants to:

Enroll in a health or dental plan, or report household or income changes:

Ask a question about their bill, make insurance billing or payment changes, get help with cancellation of health coverage due to nonpayment and/or find out if a specific medical treatment is covered:

  • Contact their insurance company (additional instructions and contact information are provided in our complete payment guide)

File a grievance or formal protest regarding a decision already made, such as appealing an eligibility determination made by Maryland Health Connection:

Seek help escalating an enrollment issue after a consumer has tried unsuccessfully to resolve with Maryland Health Connection and/or file a complaint regarding Maryland Health Connection, such as consumers who report that they weren’t helped properly:

This email address is designated for legislators, government agencies, the Maryland Insurance Administration and the Governor’s office to reach Maryland Health Benefit Exchange with consumer-related issues.

Contest a denial of coverage of health services that an insurance company deemed unnecessary:

  • Call the Health Education and Advocacy Unit (HEAU) of the Attorney General’s Office at 1-877-261-8807.
  • Learn more about a consumer’s rights when an insurance carrier will not pay for services at MarylandHealthConnection.gov/appeals

File a complaint about the result of an appeal of a denial of coverage and/or file a complaint about a health insurance carrier:

Inquire about the status of Medicaid enrollment or renewal:

Inquire about the status of document verifications:

  • Call Maryland Health Connection at 1-855-642-8572

Inquire about tax-related issues for tax forms 1095-A or 1095-B:

Enroll in the Qualified Medicare Beneficiary Program or the Specified Low-Income Medicare Beneficiary Program:

Allegany County: 301-784-7000

Anne Arundel County: 410-269-4600

Baltimore City: 443-378-4600

Baltimore County: 410-853-3000

Calvert County: 443-550-6999

Caroline County: 410-819-4500

Carroll County: 410-386-3300

Cecil County: 410-996-0306

Charles County: 301-392-6600

Dorchester County: 410-901-4141

Frederick County: 301-600-4555

Garrett County: 301-533-3000

Harford County: 410-836-4955

Howard County: 410-872-8260

Kent County: 410-810-7600

Montgomery County: 240-777-1266

Prince George’s County: 301-209-5000

Queen Anne’s County: 410-758-8000

St. Mary’s County: 240-895-7000

Somerset County: 410-677-4330

Talbot County: 410-770-4848

Washington County: 240-420-2120

Wicomico County: 410-713-3900

Worcester County: 410-677-6806

About “The Classroom”

“The Classroom” is Maryland Health Connection’s blog for its consumer assistance community, including navigators, authorized brokers, certified application counselors, caseworkers and call center staff. Check here for updates on training, website releases, new tools, and other helpful information as you help get Marylanders covered through the health insurance marketplace.

We encourage you to also subscribe to “The Connection” blog on MarylandHealthConnection.gov, which provides consumer-friendly information and updates. Be sure to follow us on Facebook, Twitter, Instagram and YouTube!

To suggest topics for The Classroom, email mhc.trainingsupport@maryland.gov.