Marylanders may need help with their health insurance before or after enrolling through Maryland Health Connection.
Keep this guide handy or download and print (PDF) so you can easily look up where to direct consumers’ concerns.
Enroll in a health or dental plan, or report household or income changes:
Ask a question about their bill, make insurance billing or payment changes, get help with cancellation of health coverage due to nonpayment and/or find out if a specific medical treatment is covered:
File a grievance or formal protest regarding a decision already made, such as appealing an eligibility determination made by Maryland Health Connection:
Seek help escalating an enrollment issue after a consumer has tried unsuccessfully to resolve with Maryland Health Connection and/or file a complaint regarding Maryland Health Connection, such as consumers who report that they weren’t helped properly:
This email address is designated for legislators, government agencies, the Maryland Insurance Administration and the Governor’s office to reach Maryland Health Benefit Exchange with consumer-related issues.
Contest a denial of coverage of health services that an insurance company deemed unnecessary:
File a complaint about the result of an appeal of a denial of coverage and/or file a complaint about a health insurance carrier:
Inquire about the status of Medicaid enrollment or renewal:
Inquire about the status of document verifications:
Inquire about tax-related issues for tax forms 1095-A or 1095-B:
Enroll in the Qualified Medicare Beneficiary Program or the Specified Low-Income Medicare Beneficiary Program:
Allegany County: 301-784-7000
Anne Arundel County: 410-269-4600
Baltimore City: 443-378-4600
Baltimore County: 410-853-3000
Calvert County: 443-550-6999
Caroline County: 410-819-4500
Carroll County: 410-386-3300
Cecil County: 410-996-0306
Charles County: 301-392-6600
Dorchester County: 410-901-4100
Frederick County: 301-600-4555
Garrett County: 301-533-3000
Harford County: 410-836-4955
Howard County: 410-872-8260
Kent County: 410-810-7600
Montgomery County: 240-777-1266
Prince George’s County: 301-209-5000
Queen Anne’s County: 410-758-8000
St. Mary’s County: 240-895-7000
Somerset County: 410-677-4330
Talbot County: 410-770-4848
Washington County: 240-420-2120
Wicomico County: 410-713-3900
Worcester County: 410-677-6806
“The Classroom” is Maryland Health Connection’s blog for its consumer assistance community, including navigators, authorized brokers, certified application counselors, caseworkers and call center staff. Check here for updates on training, website releases, new tools, and other helpful information as you help get Marylanders covered through the health insurance marketplace.
We encourage you to also subscribe to “The Connection” blog on MarylandHealthConnection.gov, which provides consumer-friendly information and updates. Be sure to follow us on Facebook, Twitter, Instagram and YouTube!
To suggest topics for The Classroom, email email@example.com.
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2021 © Maryland Health Benefit Exchange