Contact Us

Appeals and Grievances, Constituent Services

Questions about Appeals and Grievances
Tamara Cannida-Gunter
Manager
tamara.cannida-gunter@maryland.gov
mhbe.constituentservices@maryland.gov
mhbe.appeals@maryland.gov

Compliance

Questions about MHBE state and federal compliance-related issues
Caterina Pangilinan
Chief Compliance Officer
410-547-1838
caterina.pangilinan@maryland.gov

Finance

Questions about MHBE financial information
Finance Team
hbe.finance@maryland.gov

Human Resources

Questions about job postings, recruitment and hiring procedures
Shadrick Phillips
Human Resources Manager
410-547-1815
shadrick.phillips1@maryland.gov

Information Technology

Questions about any IT-related issues
Venkat Koshanam
Chief Information Officer
venkat.koshanam@maryland.gov

Greg Yaculak
Chief Information Security Officer
greg.yaculak@maryland.gov

Marketing and Outreach

Questions and requests from media
Betsy Plunkett
Director, Marketing and Web Strategies
410-547-6324
betsy.plunkett@maryland.gov

Questions about partnering with MHBE and community outreach opportunities; Requests for a speaker or participation in an event
Jenny Mancha
Outreach Coordinator
410-547-6323
jenny.mancha@maryland.gov

Operations

Questions about enrolling for health coverage
Consumer Support Center
855-642-8572

Questions about the Connector program, Maryland’s Navigators
Ginny Seyler
Connector Program Manager
ginny.seyler@maryland.gov

Questions about career opportunities as a Consumer Support Center worker
Visit the Careers page at: www.Maximus.com

Questions about becoming an Application Counselor Sponsoring Entity
acse.cac@maryland.gov

Questions about authorization and status, producer portal access, general policy and producer of record/commission
Producer Operations Team
mhbe.producers@maryland.gov

Questions about enrollment, the system, and enrollment status; escalated cases can be initiated on through this line as well as follow-up
Producer Support Hotline
1-844-224-6761

Report enrollment issues, create an escalated case, or follow-up on escalated cases
Escalated Cases Team (Producer)
mhbeproducer.escalatedcases@maryland.gov

Procurement

Questions about current RFPs and procurement opportunities
Procurement Team
HIXProcurement@maryland.gov

Plan and Partner Management

Questions about MHBE-authorized insurance carriers and insurance plans
Plan Management Team
mhbe.carriers@maryland.gov

Questions about the Small Business Health Options Program (SHOP)
SHOP Manager
410-547-1837
mhbe.shop@maryland.gov

Policy

Questions about MHBE policies and regulations; the Affordable Care Act and federal and state regulations; the National Voters Right Act compliance; MHBE coordination with other Maryland state agencies and health reform in general
Policy Team
mhbe.policy@maryland.gov

Training Support Team

Questions about about access to our training website and any related questions
mhc.trainingsupport@maryland.gov


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