Producer Training

Maryland Health Benefit Exchange offers training in a Salesforce platform.  Producers are required to take Policy Training & System Training.

Required Training for Open Enrollment

While an authorization period is 2 years, there is a mandatory annual training requirement for all Producers.

Producers will receive details training instructions.  Depending on the producer’s authorization status, the producer will be required to complete on or more of the below courses.  While some producers may not be required to complete every course, they may choose to do so since the courses contain valuable information.  All of the modules listed below will be available in an online, self-directed format for producers to complete. 

Policy Training

This is a web-based training module that producers complete at their own pace. It is available through the Maryland Health Connection training site, The Hub. This module covers the Affordable Care Act and how it is being implemented in Maryland, as well as other issues including plan design, marketing, rating, and other changes to the health coverage landscape.

System Training

This is a three-part module that includes two short online prerequisite modules that producers may complete at their own pace, followed by a six-hour instructor-led session. During this session, producers have hands-on experience with the system and practice several enrollment scenarios. Producers may choose between an in-person class and a webinar class for the instructor-led session. Producers who select an in-person class will be awarded six continuing education credits upon successful completion.

Getting Access to the Training Site

Producers will receive an email containing specific instructions for completing training.