Effective Oct. 1, 2019, legislation passed by the Maryland General Assembly allows a person to select M (male), F (female), or X (unspecified or other) for their Maryland drivers license or identification card. In addition, the new law allows a person to change gender without presenting documents to verify the gender selected. This change in the law may increase the number of inquiries consumers make about how to identify or change their gender in their Maryland Health Connection account.
Remember, self-identification of gender is just as important as self-identification of race or ethnicity, and consumer assistance workers should withhold judgment on this issue, regardless of personal beliefs, and instead assist the consumer to the best of their ability. Please review the system steps below for assisting with gender and name changes.
Assisting transgender and non-binary applicants in HBX
For complete (first and last) name changes, or complete name changes associated with a gender change, contact: firstname.lastname@example.org, (Appeals Administrator, Appeals & Grievances).
For complaints about services provided by an MCO or with trouble accessing services, call MDH’s Complaint and Grievance unit for assistance, (800) 284-4510. This unit will review the case and determine if the consumer has an administrative right to change MCOs.
Complaints about services provided by a private insurance carrier are handled by the Maryland Insurance Administration, 410-468-2000 or 1-800-492-6116.
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