We heard you! Earlier this month, we launched new features in online accounts at MarylandHealthConnection.gov to help enrollees reset their passwords using an email link, and also cancel coverage for their households. Before, enrollees who wanted to do these simple tasks needed to call our consumer support center or get in-person help.
These changes are among many in process to help simplify applying and enrolling in health or dental coverage, improve the overall user experience of our website, and reduce call wait times. This year, we processed more than a half-million applications for coverage, twice as many as the previous year.
Resetting your password
Starting April 1, applicants creating accounts at MarylandHealthConnection.gov may reset their password by requesting a temporary password or email link.
We recognize that because many enrollees may not visit their account more than once or twice a year, they didn’t always remember their password. So we came up with an easier, more efficient way to reset passwords, similar to the account-login process in other websites.
Maryland Health Connection enrollees may want to end their current coverage for a number of reasons, like getting a new job that offers health insurance.
Previously, consumers who wanted to disenroll had to call us, get in-person help or send a form. As of April 1, enrollees who want to end coverage (private plans or Medicaid) for their entire household can do so in their online accounts. The disenrollment is effective at the end of that month, and no other action is necessary.
Consumers may still end coverage by calling our consumer support center at 1-855-642-8572 (TTY: 1-855-642-8573); getting free, in-person help; or faxing or mailing this Coverage Termination Form (PDF).
Enrollees who want to disenroll one member of their household from their plan or Medicaid, but keep coverage for the other members should call us at 1-855-642-8572 or get free, in-person help.